ABOUT US

Smartbody Nutrition's headquarters is located in Fishers, Indiana. We have multiple fulfillment centers located strategically across the country so customers will receive their orders quicker. Our company was started with one goal in mind, to provide nutritional supplements of leading brands at the lowest possible prices – generally 30% to 40% off retail. Orders are shipped via UPS or USPS. Normal delivery time is 2-5 business days. We carry over 2,000 nutritional supplements and accessories from 100 or more manufacturers like ABB, Beverly, Cytosport, Optimum Nutrition, Twinlab and many more. If you don't see what you're looking for, please
e-mail us at info@smartbodynutrition.com or call us at 800-546-3040 and we'll be happy to check for availability. We also want to hear your thoughts and suggestions on how we can make our site more helpful for you. Please share your thoughts on our comments form. We look forward to being your primary source for nutritional supplements.

Smartbody Nutrition is committed to protecting the privacy of each and every one of its customers. We collect your shipping and billing data as necessary to fill your order and have it arrive to you correctly and quickly. Credit card information is used solely for the purpose of processing your order and is not retained by Smartbody Nutrition. We do not participate in any marketing program where we buy or sell your personal data. We will not provide your data to any third party except as necessary to complete your order and/or in the event of a change of control of our company.

• ORDER ONLINE by entering your order on our website. We provide an online shopping cart which allows you to select products while browsing our website. We also provide an online account, which you can use when placing future orders to expedite the ordering process. Once your order is complete, you will receive an email with an order number verifying your purchase. All orders are protected for your privacy and credit card security. Please see our security and privacy policies for further information.

• ORDER BY PHONE by calling us at 800-546-3040, during normal business hours (10:00 am to 5:00 pm EST, Monday through Friday). Please be advised that our customer service personnel may not be qualified to answer all technical questions you may have about the products we carry. We will be happy to refer you to the manufacturer of the product for any and all questions you may have regarding the use of, recommendations, content, benefits, side effects, etc. of the products we carry.

• ORDER BY MAIL by sending us a cashier's check or money order to:
  
  Smartbody Nutrition
  P.O. Box 6216
  Fishers, IN 46038
  
  Click here to print an order form. All payments must be in U.S. funds.

• We reserve the right to refuse any order and may flag an order if fraud is suspected. Further, we will prosecute any fraudulent order to the fullest extent of the law.

• Individuals under 18 may use our website only with the involvement of a parent or guardian.

• Upon placing your order you will receive an automatic email receipt. If you don't receive this, either your order did not submit correctly or you didn't enter your email address correctly. Please contact us if you don't receive an email order confirmation. You will receive tracking information once your order has shipped.

• We accept Visa and MasterCard. Only credit cards will be accepted for online orders. Please make sure the name and address you enter as the billing address is correct. Your shipping address may be different than your billing address. However, your billing address must MATCH the address on your credit card.

• We accept money orders and cashier's checks.

• Personal checks are not accepted.

• Order destinations within the continental U.S. (48 states) are shipped from multiple fulfillment centers across the country via UPS Ground. Orders that weigh 2 lbs or less may ship via USPS Priority Mail. UPS does not deliver to P.O. Boxes or military APO/FPO addresses so you must use a valid street address with your order. Shipping is a flat rate of $6.95.
  
  
• Most orders arrive in 2-5 business days from the shipment date. Saturdays, Sundays and Holidays are not considered business days. Orders are shipped first based on availability then proximity to destination. Which means, in some cases, orders placed by west coast customers may ship from our east coast fulfillment centers due to product availability (and vice versa).
  
  
• Packages sent to Alaska, Hawaii, and Military APO/FPO addresses are shipped via US Postal Service (USPS) Priority Mail. Shipping starts at $6.95 and is based on the actual weight of the package plus insurance.

• We Don't Ship To International Addresses.
  
  
• Orders shipped via USPS Priority Mail will receive a delivery confirmation number. This is not a tracking number, but rather a notice that the package was shipped and delivered. Military APO/FPO addresses are not eligible for delivery confirmation numbers.
  
  
• Estimated delivery time for USPS Priority Mail packages is 2-5 days. For military locations (APO/FPO), the time of final delivery is dependent upon several factors, including security, customs, space availability, and the speed of the military postal system. However, most packages reach their destination within 2-3 weeks.
  
  
• Military Address Instructions - During checkout, please enter APO or FPO in the city field under "Ship To" information. Your state will be AE, AP or AA and your zip code should begin with 09, 34 or 96. When placing your order, it is imperative that you have the correct shipping address. We cannot be responsible for packages that are returned or misdelivered due to incorrect or incomplete address information. In the event that a package is returned, an additional charge will apply if the package must be re-shipped with corrected address information.

• Orders received after 2:00 EST will be processed on the next business day. Most orders ship within 24 to 48 hours. We regularly stock most of the items we carry. Occasionally, we may run out of an item in which case we will attempt to notify you by e-mail to obtain your instructions. You may request to: 1) hold the order until all items are available, 2) ship available items, 3) substitute a different item or flavor, or 4) cancel the order. We don't "back order" items as we make every effort to have all of our items in stock. We cannot predict when a large order(s) will deplete our inventory. Additional shipping charges apply on separate orders. If we are unable to contact you within 24 hours, your order will be held until all items are available to be shipped.

• All packages are shipped via UPS Ground unless otherwise requested. Other shipping options are available at an additional cost for customers living within the continental U.S. You pay shipping costs for these methods which are based on the weight and destination. Please contact us for available options and/or to obtain a shipping quote.

• We do NOT request or require a signature for UPS deliveries, but we cannot force the driver to leave the package if no one is home. If you live in a relatively low crime area and the risk is small, the driver will usually leave the package at your door or other safe area, but it is solely up to your UPS driver's discretion whether or not to require a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label.

• UPS charges us a fee to correct an address. We will charge you a fee of $5.00 to re-ship each and every package that is either incorrectly addressed or re-routed back to us due to customer error. We generate our shipping labels from the information YOU provide, so if you give us an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) and your package is returned to us, you will be charged $5.00 per package to have the package(s) re-shipped. For customers who elect to cancel their orders, the order will be subject to a 15% re-stocking fee. Any and all shipping costs cannot be refunded.

• Lost Packages - If you do not receive your package, please contact us at 800-546-3040 during normal business hours (10:00 am to 5:00 pm EST, Monday through Friday). Smartbody Nutrition is not responsible for any lost packages which are incorrectly addressed due to customer error. Again, we generate our shipping labels from the information YOU provide. If an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name, etc.) is given and your package is lost, Smartbody Nutrition is not responsible.

• If a Priority shipment is lost by the Postal Service during transit, we have to wait 30 days before a tracer can be filed with the Post Office. Refunds or re-shipments will be issued after the tracing is complete and we have received the claim papers.

• If you contact us after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make address corrections to your package. If your package is re-routed, returned or lost, all policies listed above apply. PLEASE TAKE CARE TO INCLUDE YOUR CORRECT SHIPPING ADDRESS.

• Cancellations - If you wish to cancel an order, you will need to contact us during normal business hours (10:00 am to 5:00 pm EST, Monday through Friday). We will make every attempt to stop your order. However, if your order has already been shipped, you will have to return the package (see return policy listed below). Any order that is cancelled after it leaves our facility will be considered a return, and all return policies listed apply.

• Damaged Items - Merchandise damaged during shipment must be reported to Smartbody Nutrition within 5 days of receipt. Please call us during our normal business hours (10:00 am to 5:00 pm EST, Monday through Friday) to notify us of any damaged items (please have your order number and the item description ready when you call). We will then contact the shipping company for the retrieval of the damaged item(s) and either send you a replacement order or issue you a credit for the cost of any of the merchandise that is confirmed to be damaged.

• Important - Please be advised that certain items (such as bars) that are sent to warm weather climates or in the summertime can melt if left outside in the heat. If you will not be available to receive your package(s), please leave instructions for the carrier to leave your delivery in a cool area, at a neighbor's house, or not to deliver if no one is home. We take every precaution to make sure that all of our products are shipped in fresh condition. We cannot accept returns for heat-damaged products.

• Errors - In the rare occasion that you receive an item(s) other than what you ordered, DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error must be reported within 5 days of receipt. We will then work with you to resolve the situation (refund, replacement, etc.). Please call us during our normal business hours (10:00 am to 5:00 EST) for an RA number prior to returning any merchandise. A valid RA number must be included on the shipping label or we will refuse the package. We will only refund and/or pay shipping charges if we made a mistake with your order.

These policies are subject to change at any time without notice.